Refunds Policy
What if my card is refused?
Cards are not refused by Red Rose Friendly Society Limited but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you incur a problem with your payment being declined.
Can I have a refund?
If you have overpaid your account please telephone us on 01254 222700 or email info@redroseassurance.co.uk and we will arrange an immediate refund.
Cancellations
You have a right to cancel your application up to 30 days after your first payment is made, to cancel your application please telephone us on 01254 222700 before the 31st day or email info@redroseassurance.co.uk. For full information please consult your Key Facts document.