Established 1863

Mon-Fri 9:00-16:30

01254 222 700

Refunds Policy

What if my card is refused?

Cards are not refused by Red Rose Friendly Society Limited but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you incur a problem with your payment being declined.

Can I have a refund?

If you have overpaid your account please telephone us on 01254 222700 or email and we will arrange an immediate refund.


You have a right to cancel your application up to  30 days after your first  payment is made, to cancel your application please telephone us on 01254 222700 before the 31st day or email For full information please consult your Key Facts document.